Coates Insurance Group

Privacy Policy

Last updated: April 2026

Who We Are

This website is operated by Coates Insurance Group LLC. We are an independent insurance brokerage based in Michigan. Our contact email is tim@coatesinsurancegroup.com.

Information We Collect

When you submit a form on our website, we collect the information you provide. Depending on the form, this may include:

  • Full name
  • Phone number
  • Email address
  • State of residence
  • Insurance interest or motivation (if provided)

If you apply for a career opportunity, we may also collect:

  • Resume or CV file (PDF or Word document)
  • Work authorization status
  • Responses to screening questions

Uploaded resumes are stored securely in cloud storage and are only accessible to authorized personnel. We retain resume files for the purpose of evaluating your application and do not share them with third parties, except service providers acting on our behalf to store and deliver data (see Third-Party Services below).

Cookies & Analytics

This website uses Google Analytics (GA4) to understand how visitors interact with our site. Google Analytics may set cookies on your browser (such as _ga and _ga_*) to distinguish unique users and sessions. These cookies do not contain personal information. You can learn more about how Google uses data at Google's privacy page.

In addition, we operate our own basic analytics system that records:

  • Pages visited
  • Referral source (how you found our site)
  • Browser user agent string
  • General device type and browser
  • A randomly generated session identifier (stored temporarily in your browser session, not persisted after you close the tab)

If you arrive at our site through a marketing link, we may capture campaign parameters (such as UTM source, medium, and campaign) to understand which outreach efforts are effective. This data is associated with your visit, not with your personal identity, unless you also submit a form.

We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings if preferred.

How We Use Your Information

We use the information you provide to follow up with you personally, to discuss insurance coverage or career opportunities, and to improve our services. We do not sell or share your personal information with third parties for marketing purposes. Your information may be shared with licensed insurance carriers only as necessary to provide you with quotes or complete a policy application.

Communication

By submitting a form on our website, you consent to being contacted via phone, email, or text message regarding the inquiry you submitted. You may opt out at any time by replying "STOP" to any text or by emailing us directly.

Third-Party Services

We use the following third-party services in connection with this website:

  • Google Analytics (GA4) for website usage analytics
  • Resend for sending email notifications when you submit a form
  • Calendly for appointment scheduling
  • Google Cloud Storage for secure file storage (resume uploads)

These services process data on our behalf and are subject to their own privacy policies. We do not share your personal information with these providers for their own marketing purposes.

Data Retention

We retain your contact information and form submissions for as long as needed to serve your inquiry and maintain our business relationship. Analytics data (page views and session data) is retained for up to 24 months for the purpose of understanding website usage trends. You may request deletion of your data at any time by contacting us.

Data Security

We take reasonable precautions to protect the information you submit. Our website uses HTTPS encryption. Uploaded files are stored in access-controlled cloud storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request to access, update, or delete personal information we have stored from your form submission by contacting us at tim@coatesinsurancegroup.com. We will respond to your request within a reasonable timeframe.

Contact

If you have any questions about this privacy policy, please contact us:
Coates Insurance Group LLC
Email: tim@coatesinsurancegroup.com
Phone: (586) 612-9984